How it Works
is based in Ottawa that allows you to shop from any store. We offer a variety of services including grocery pick-up, delivery, and shopper service. We support Friendly Local Organized Shoppers and aim to provide a convenient shopping experience by skipping the apps and markups and also offer instant cashback rewards on grocery purchases. You can order from retail stores, take-out meals, grocery orders, and even restaurants. We strive to deliver at store prices and offer both same-day and scheduled delivery options.
Effortless Home Shopping Shop from the comfort of your home and let our expertise ensure your order is delivered with precision, just as you expect.
Convenient Online Ordering Access Costco Business Centre’s vast selection from any device. Have your items delivered to any residential or business address with the assurance of a secure checkout and the bonus of grocery delivery rewards.
Exceptional Wholesale Deals Enjoy wholesale prices delivered to your doorstep. For addresses beyond the City of Ottawa, a nominal delivery fee of $10.95 per 10 km applies. Find detailed nutrition labels, ingredients, and product information with ease online.
Supporting Our Platform Our competitively priced delivery service not only brings you value but also supports our platform’s operations and processing.
Refunds, Returns & Cancellations
Refunds & Exchanges: We process refunds and exchanges within 3 days of delivery. Once the proof of delivery is issued, the customer assumes responsibility for the order. At checkout, you have the option to select ‘Leave at Door’ or ‘Meet the Customer’.
Out of Stock Items: If an item is out of stock and no second choice is listed, we will issue a refund.
Communication with Shoppers: Our shoppers may contact you via the tracking link for inquiries about specific items or to suggest replacements, subject to retailer availability.
Local Pick-Up & Replacement: In Ottawa, we offer local pick-up and replacement services for items.
Reporting Issues: To report missing items or share images of damaged, spoiled, or unacceptable items, please reply to the order confirmation email.
Processing Time: Please allow 5-10 business days for the processing of online store credits or credit card refunds, depending on your bank and payment method.
Returns Policy: Please note that due to health and safety regulations, perishable items are not eligible for returns.
Proof of Delivery: Upon issuance of proof of delivery, the customer assumes full responsibility for the order. You can choose to have your order left at the door or meet the customer.
Shopper Communication: Our shoppers may use the tracking link to discuss potential item replacements or updates, depending on what’s available at the retailer.
Local Support: For orders in Ottawa, we offer local pick-up and replacement services.
Returns During COVID-19: In light of COVID-19 precautions, we are unable to accept returns of perishable items.
Cancellation Policy: Should you need to cancel an order, simply reply with “cancel” to the order confirmation email before the order is marked as “Started”. A service fee of $5 will be deducted from your refund.
Quality Assurance: We’re committed to selecting quality items and will make substitutions as you direct.
Aisle FLO: Simplifying Your Shopping Experience
One-Stop Shopping Solution: With Aisle FLO, you have the freedom to shop from any store—groceries, retail, and more—without juggling multiple apps or paying extra fees. Our network of local, organized shoppers is ready to fulfill your orders with a smile.
Direct Delivery at Store Prices: Our shoppers pick up and deliver your orders directly to you, ensuring you pay the same prices as in-store. Enjoy the convenience without the markups.
Support Your Local Community: Choosing Aisle FLO means supporting local professionals who are dedicated to providing personalized, efficient service.
Seamless Service: Need groceries, a meal, or other essentials? Aisle FLO delivers promptly to your door with temperature-controlled bags, ensuring quality. There’s no minimum order, and delivery is on us!
Commitment to Fairness: Aisle FLO is committed to offering a living wage for our shoppers. Trust in our experience and attention to detail to ensure your delivery is exactly as you envisioned.
Order Online with Aisle FLO Forget the hassle of multiple apps. Order directly through Aisle FLO and always pay store prices. Save on markups for groceries, restaurants, and more. Take advantage of cashback apps, earn rewards on your credit card, and enjoy secure checkout on all food deliveries.
Your Independent Choice At aisleflo.ca, we stand apart. We’re not tied to any retailers, apps, or restaurants, ensuring you get unbiased service focused solely on your needs.
Scheduled to Suit You Once you set up your shop, pickup, or delivery, our drivers take over, performing the task diligently on your behalf. With thousands of successful orders under our belt, we’re experts at managing your errands safely and efficiently.
Empowering Local Shoppers Powered by shoppers and designed for customers, Aisle FLO has been a trusted name in Ottawa since 2019, delivering quality service that supports fair wages and community values.
Ordering Made Simple:
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Place Your Order: Order your meal or item from your preferred retailer and pay them directly.
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Schedule with Aisle FLO: Head to aisleflo.ca to schedule your pickup. Just add the pickup details, and choose your delivery preferences.
With Aisle FLO, experience the convenience and savings of having your needs met efficiently and safely.
Join the Movement: Our shoppers have chosen Aisle FLO for its fair wages and commitment to quality. We invite you to experience the difference and leave behind the high-cost, low-quality gig apps. Choose better for yourself and your community.